Privacy Policy

B&M Premier Hauling (Brandie Sweet and Matthew Sweet)
Effective Date: 05-01-2026

B&M Premier Hauling (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our website, services, advertisements, and communications.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect personal information that you voluntarily provide, including but not limited to:

  • Full name
  • Phone number
  • Email address
  • Service address or property location
  • Description of items for removal
  • Photos submitted for estimates
  • Any additional information you provide through forms, calls, texts, or emails

1.2 Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed, time spent, and referring URLs

This data is collected through cookies and similar tracking technologies.

2. Legal Basis for Processing Information

We process personal information under the following legal bases:

  • Performance of a contract (to provide requested services)
  • Legitimate business interests (to improve operations, marketing, and service delivery)
  • Consent (when you submit forms or opt into communication)
  • Legal obligations (compliance with applicable laws and regulations)

3. Use of Information

We may use your information for the following lawful purposes:

  • Providing, scheduling, and completing junk removal services
  • Generating quotes and estimates
  • Communicating regarding services, updates, and support
  • Processing payments (if applicable)
  • Improving website functionality and user experience
  • Marketing, advertising, and remarketing campaigns
  • Maintaining business records and legal compliance

We do not use your information for unlawful or unrelated purposes.

4. Communication Consent (TCPA Compliance)

By providing your phone number and/or contact information, you expressly consent to receive communications from B&M Premier Hauling, including:

  • Phone calls
  • Text messages (SMS/MMS)
  • Emails

These communications may include service updates, appointment confirmations, and promotional messages.

You may opt out at any time by:

  • Replying “STOP” to text messages
  • Contacting us directly

Message and data rates may apply. Consent is not a condition of purchase.

5. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose your information only under the following circumstances:

  • To trusted third-party service providers (e.g., hosting, CRM, payment processors)
  • To comply with legal obligations, court orders, or law enforcement requests
  • To protect the rights, property, or safety of B&M Premier Hauling, its customers, or others
  • In connection with a business transfer, merger, or sale of assets

All third parties are required to maintain confidentiality and security.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies (including tools from companies like Google and Meta Platforms) to:

  • Analyze website traffic and usage
  • Improve marketing performance
  • Deliver targeted advertisements

You may disable cookies through your browser settings; however, this may impact website functionality.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet or electronic storage is guaranteed to be 100% secure, and we cannot warrant absolute security.

9. Your Rights (U.S. Privacy Rights)

Depending on applicable laws, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of certain marketing communications

To exercise these rights, contact us using the information below.

10. Third-Party Services and Links

Our website and marketing materials may contain links to third-party websites or platforms, including:

  • Google services (Google Business Profile, Maps, Reviews)
  • Facebook

We are not responsible for the privacy practices, policies, or content of third-party services.

11. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If such data is identified, it will be promptly deleted.

12. Limitation of Liability

To the fullest extent permitted by law, B&M Premier Hauling shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to:

  • Unauthorized access to your data
  • Data breaches beyond our reasonable control
  • Third-party misuse of information

13. Indemnification

You agree to indemnify and hold harmless B&M Premier Hauling (Matthew Sweet) from any claims, damages, liabilities, or expenses arising from:

  • Your use of our services
  • Your violation of this Privacy Policy
  • Your submission of false or misleading information

14. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of any changes.

15. Contact Information

B&M Premier Hauling (Matthew Sweet)
📞 336-394-7563
📧 bandmpremierhauling@gmail.com
🌐 www.bandmpremierhauling.com